How to Investigate Transactions Found in the Bank but Missing from Your Books
Use the bank movement as the start of an investigation, then identify its real accounting counterpart.
Read guide · 5 minUnderstand your accounts, build reliable bookkeeping routines and work through GST questions with clear examples and source-linked explanations.

Use the bank movement as the start of an investigation, then identify its real accounting counterpart.
Read guide · 5 minDetermine whether an unmatched ledger entry is valid timing, a posting error or a payment that never happened.
Read guide · 5 minReconstruct the previous closing reconciliation before changing this period’s opening bank figure.
Read guide · 5 minResolve each old item according to its actual cause instead of writing off the list to make it disappear.
Read guide · 5 minPreview the import using known transactions and a balance check before allowing statement data into the working records.
Read guide · 5 minCheck overlap and evidence before reimporting, and verify both transaction counts and money totals afterward.
Read guide · 5 minTreat references as evidence with a defined scope, then confirm amount, direction and the underlying party.
Read guide · 5 minKeep one bank movement linked to a supported bill-by-bill allocation, with fees and other differences explained separately.
Read guide · 5 minUse remittance evidence to split one receipt across invoices and keep any unallocated balance visible.
Read guide · 5 minApply only the supported amount received and keep the unpaid portion visible until it is genuinely settled or adjusted.
Read guide · 5 minRecord the bank movement appropriately while keeping its source and purpose under active investigation.
Read guide · 5 minCheck the debit’s authority and substance promptly, then reflect the movement without inventing an expense or guaranteed recovery.
Read guide · 5 minUse three connected checks: expected sales collections, confirmed payments and the money credited or still awaiting settlement.
Read guide · 5 minA pending attempt needs status tracking. It should not automatically mark a sale paid or create money in the bank ledger.
Read guide · 5 minA reversal needs its own evidence and commercial explanation; a net zero bank movement does not necessarily cancel the sale.
Read guide · 5 minMap each QR to its actual receiving route and reconcile transactions before combining channel totals.
Read guide · 5 min